Contact Us | The Summit Federal Credit Union

Have questions? Schedule a video appointment with our Virtual Branch or visit a branch in person.

SCHEDULE A VIDEO APPOINTMENT REQUEST AN IN-PERSON APPOINTMENT

The Summit closes to observe several holidays throughout the calendar year. Please view our Summit Holiday Closings for more information.

Hours & Locations

Find a Branch or ATM

In Person Appointment Request Form

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For questions about our services, we’re here when you need us.

To ensure the security of our members, account-specific information and/or transactions cannot be managed via e-mail.

Member Services

(585) 453-7000 or (800) 836-7328

Call Center Hours

Monday	8:30 AM – 5:00 PM
Tuesday	8:30 AM – 5:00 PM
Wednesday	9:30 AM – 5:00 PM
Thursday	8:30 AM – 5:00 PM
Friday	8:30 AM – 5:00 PM
Saturday	8:30 AM – 1:30 PM
Sunday	Closed

Mortgage Department

(585) 453-7010 or (800) 836-7328
mortgage@summitfcu.org

Real Estate Payoffs – Mortgage and Home Equity RealEstatePayoff@summitfcu.org

Mortgage Servicing MortgageServicing@summitfcu.org

Mortgage Department Hours

Monday	8:30 AM – 5:00 PM
Tuesday	8:30 AM – 5:00 PM
Wednesday	8:30 AM – 5:00 PM
Thursday	8:30 AM – 5:00 PM
Friday	8:30 AM – 5:00 PM
Saturday	Closed
Sunday	Closed

Mailing Address

The Summit Federal Credit Union
Canal Ponds Business Park
100 Marina Drive
Rochester, NY 14626

Need Help?

Check out the answers to our frequently asked questions

Other Contact Information

Inquiries	Contacts
Community Involvement, Employee Benefits, Business Partnerships	businessrelationships@summitfcu.org
Media Inquiries & Marketing Questions	memberupdates@summitfcu.org
Mortgage Inquiries	mortgage@summitfcu.org
Supervisory Committee	Learn More

Branch	Fax Number
Member Service Call Center	(585) 453-7242
Mortgage Office	(585) 453-7216
Brighton Branch	(585) 241-8961
Clarence Branch	(716) 688-1805
Cortland Branch	(607) 662-4215
Delaware/Hertel Branch	(716) 447-0158
Erie Blvd Branch	(315) 218-0231
Greece Branch	(585) 453-7247
Henrietta Branch	(585) 359-7596
Hilton Branch	(585) 392-1338
Irondequoit Branch	(585) 250-1118
Main/Winton Branch	(585) 224-2530
Penfield Branch	(585) 388-3740
Perinton Branch	(585) 223-0828
Seneca Falls Branch	(315) 568-1563
Taft Road Branch	(315) 378-4872

Lost or Stolen ATM/Debit Cards
Monday – Friday from 8:30 am – 5:00 pm	(585) 453-7000
After business hours	(800) 836-7328
Visa^® Credit Cards
Visa^® Credit Card Customer Service	(866) 820-4085
Visa Signature^® Credit Card Customer Service	(855) 693-9981
Visa Signature^® Concierge Service	(800) 953-7392
Lost or Stolen Visa^® Credit Card	(855) 709-8126
Visa^® Debit Cards
My Rewards^™ Debit Card Information	(855) 887-8844
Visa^® Gift Cards
Lost or Stolen Gift Cards	(800) 847-3473

Quik Tran 24-hour Teller-by-Phone Service

(585) 453-8620

Away from home and need to visit The Summit? No Problem. We’ve got 5,600 branches at your service.

Even if you don’t live or work near a Summit branch or if you’re traveling, you can visit any of 5,600 CO-OP Shared Branches nationwide just like you were at a Summit branch.

Visiting a shared branch is easy.

You will need:

Our name: The Summit Federal Credit Union.
Your account number.
A valid government-issued photo I.D., such as a U.S. Passport or State Driver’s License.

That’s all! To find a shared branch near you, just search our shared branch finder or look for the CO-OP Shared Branching sign in the window of participating credit unions.